2 days old

Customer Operations Account Manager

San Jose, CA
  • Job Code
Job Title: Customer Operations Account Manager 154668

Primary Location United States-California-San Jose
Job: Operations
Schedule: Full-time
Xilinx is the leading provider of All Programmable FPGAs, SoCs, MPSoCs and 3DICs. Xilinx's all-programmable devices are designed into tens of thousands of products that improve the quality of the everyday lives of billions of people worldwide. For over 30 years, Xilinx has been behind some of the greatest advancements in technology and science - from the industry's first fabless semiconductor model to the NASA Curiosity Mars Rover, to today's autonomous vehicles and hyperscale data centers. Xilinx uniquely enables applications that are both software-defined, yet hardware optimized - enabling smart, connected and differentiated applications across technology's biggest megatrends, including Machine Learning, 5G Wireless, Embedded Vision, Industrial IoT and Cloud Computing and more.

If you are a passionate, innovative and an out-of-the-box thinker that enjoys challenging projects, Xilinx is the right place for you. Our global team is growing and we are looking for bold, collaborative, and creative people to help deliver groundbreaking technologies that enable our customers to differentiate. Come do your best work and live your best life through collaboration, wellness and giving back to your community as a member of the ONEXILINX team.


As an individual contributor the successful candidate will be responsible for demand management in the Customer Operations organization within Xilinx Operations.


The key responsibilities include managing supply assurance, building strong customer/distributor relationships, project management to drive process improvements and system solutions which have significant business impact, and promoting the supply chain as an advantage for Xilinx. Managing supply assurance includes responsibilities such as monitoring new products for seamless transition into volume production, review and analysis of customer/distributor forecasts, prompt and on-going review customer/distributor backlog and expedite requests, working with the factory teams, and identifying action to drive improved delivery performance.


The emphasis of the role is the candidate’s ability to build strong relationships and manage a variety of situations effectively.  Must have the ability to engage, influence, and arbitrate between multiple internal & external stakeholders.


Account & Relationship Management

  • Closely works with both internal and external stakeholders to achieve overall customer fulfillment satisfaction
  • Serves as the focal point for customers’/distributors’ supply/demand and operational questions or concerns
  • Acts as the voice of the customer/distributor to internal Operations stakeholders

Supply Chain Demand Management

  • Analyzes customer/distributor forecast and demand data to ensure customer supply continuity
  • Supports development and implementation of supply chain initiatives
  • Takes ownership of Xilinx customer/distributor scorecard fulfillment performance and drives improvement in the areas of supply, service, and delivery




  • 3  years’ experience preferred in Supply Chain, Distribution or Customer Management
  • Strong communication and presentation skills
  • Proficiency with MS Office suite: Excel/PowerPoint/Visio and familiarity with database reporting tools (SQL, OBIEE, etc.)
  • Project management training or experience
  • A bachelor’s degree, B.S. in Business or related discipline, Supply Chain/Operations/ emphasis preferred.

Job Posting: Jan 17, 2018, 6:53:05 PM

Xilinx is an equal opportunity and affirmative action employer. Applicants and employees are treated throughout the employment process without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender Identity or sexual orientation. The self-identification information requested is not gathered for employment decisions. It is used only for compliance with US Federal laws. Your responses are strictly voluntary, and any information provided will remain confidential. If you choose not to "self-identify", you will not be subject to any adverse treatment.


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San Jose, CA

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