1 day old
2018-01-212018-02-20

Client Svcs Team Manager

Bank of America
Las Vegas, NV
  • Job Code
    bankofamerica-17078361LasVegasNV
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Company Bank of America

Job Title Client Svcs Team Manager

Jobid bankofamerica-17078361LasVegasNV

Location: Las Vegas, NV, 89102, USA

Description **Job Description:**



Manages a team of 15-20 client service representatives (CSRs). Coaches, trains, develops CSRs in addition to motivating and creating client-focused enthusiasm. May be required to participate in other contact center initiatives. Must be able to work in a high-volume, high-capacity and high-execution environment. Responsible for managing escalated calls, researching and resolving complex client issues, analyzing data, identifying trends, and providing feedback and recommendations to site leadership. Executes service level agreements and manages relationships with business partners. Communicates process and procedural changes to meet production deadlines, enhance efficiency and high quality interactions while ensuring adherence to regulatory requirements. Ensures associates have the tools, training and resources to deliver an optimal experience. Ensures all actions are resolved in compliance with industry regulations and bank procedures, integrity levels of the departments system and financial controls. Possesses the ability/awareness to identify and manage moderate risk situations. Accountable for the successful resolution of all client requests and for overall client satisfaction within the team. May partner with staffing to hire qualified candidates. Responsible for performance reviews to assess strengths and development needs, providing feedback and opportunities for growth. Reports directly to the Client Services Site Leader. Minimum of 2-3 years of customer service leadership or equivalent supervisory experience preferred.



**Posting Date** : 12/01/2017



**Location** :

Las Vegas, NV, 1351 Town Center Dr (NV1507),

- United States



**Travel** : No



**Full / Part-time** : Full time



**Hours Per Week** : 40



**Shift** : 3rd shift



**Assistance for Applicants with Disabilities**



Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .



**Diversity & Inclusion**



At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



**Frequently Asked Questions**



Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.



Categories

  • Management

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Client Svcs Team Manager

Bank of America
Las Vegas, NV

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Bank of America
Las Vegas, NV

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