10 hours

Client Services Representative I

Bank of America
Plano, TX
  • Job Code
Company Bank of America

Job Title Client Services Representative I

Jobid bankofamerica-17078459PlanoTX

Location: Plano, TX, 75026, USA

Description **Job Description:**

Hello. I’m Jamilla, and I work here at Bank of America as a Client Services Representative. Before we jump into the qualifications for the role, I thought I’d take a moment and introduce you to a day in the life of a Client Services Representative.

Our customers are at the heart of everything we do. As a Client Services Representative, I make sure they know it.

I’m the first point of contact for our customers so it’s up to me to make sure their experience is a good one. I answer calls, text messages, and emails and provide stellar service. I need to understand our products and how to perform transactions, refer customers to the right person, solve problems, investigate issues and work with other departments to fulfill requests. Basically, I create and maintain the relationships that keep our customers loyal and happy.

My team genuinely likes working together. We’re all different: different backgrounds, sexual orientations, gender identities, cultures, ethnicities. But we share a commitment to each other, and many of us are involved in company-sponsored Employee Networks. The company supports us in other ways too, with benefits like parental leave, tuition reimbursement, career development and more.

As a Client Services Representative, I know I’m doing something important. I’m making an impact on our customers as well as my own career.

If client services sounds like your next challenge, please apply. And good luck!

**Minimum skills:**


+ Are proactive and passionate

+ Work best as part of a team

+ Take pride in your work

+ Have at least intermediate-level computer skills

+ Have a strong ability to engage and build rapport with customers

+ Are comfortable with frequent change and working in a fast-paced environment

+ Are comfortable with learning new technologies and processes

+ Are comfortable in your ability to engage with customers (begin a conversation, build rapport, and handle objections)

+ Are comfortable receiving ongoing performance feedback and coaching

+ Are comfortable with ongoing change and learning new technology/processes

+ Are confident with proper training in your ability to analyze and resolve customer inquiries

+ Are confident with proper training in your ability to provide a positive customer experience through creative solutions

**Desired skills:**

+ Over one year of experience in the banking/financial services industry

**Minimum qualifications:**

+ Over one year of experience working in customer service

+ Experience with handling difficult customer situations

**Posting Date** : 11/28/2017

**Location** :


- United States

**Travel** : No

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Weekly Schedule** : Monday - Friday 10:00 AM - 7:00 PM

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Client Services Representative I

Bank of America
Plano, TX

Share this job

Client Services Representative I

Bank of America
Plano, TX

Separate email addresses with commas

Enter valid email address for sender.

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast