2 days old

Change Manager, Global Delivery Center of Expertise

Bank of America
Jacksonville, FL
  • Job Code
Company Bank of America

Job Title Change Manager, Global Delivery Center of Expertise

Jobid bankofamerica-17076097JacksonvilleFL

Location: Jacksonville, FL, 32232, USA

Description **Job Description:**

**Job Description –** The candidate will be the project/program manager that drives, facilitates, and tracks planning and execution activities within the scope of their project. Responsible for ensuring plans exist and are executed in accordance with the shared op model multi-generational plan, to ensure shared tools are in place for the respective practices, and supporting process areas. Tracks and ensures technology related deliverables are delivered on time and fit for purpose. This includes but is not limited to:

+ Management of a Work Breakdown / MS Project Plan to track delivery and health of their assigned project(s)

+ Enables end to end planning, delivery of quality outcomes and controls while mitigating risks in implementing strategic projects/programs for the Global Delivery Center of Excellence. These projects are complex with global, cross-functional, cross-LOB and vendor impacts.

+ Leverages Bank of America’s, Enterprise Change Framework Methodology from project definition through execution and control.

+ Reports and monitors project status/metrics to ensure deliverables are competed on-time with high quality

+ Communicates and resolves project data quality issues

+ Responsible for analyzing information, risks, and issues, ensuring that mitigation plans executed against or escalated as needed

+ Stakeholder Management - incorporating stakeholder feedback and concerns, and ensuring stakeholder expectation and perceptions are managed

+ Responsible for documenting meeting minutes, actions, issues, roles, to drive timely accountability and resolution.

+ Identifies and escalates obstacles to solution plans, business goals or implementation

**Required Skills**

+ Ability to manage and solve complex dependencies and negotiate compromises

+ Strong communication skills - encompassing verbal, presentation and written, as well as influence, negotiation and conflict resolution.

+ Must have experience leading or participating in large or complex projects

+ Candidate must be highly motivated, proactive and a self-starter

+ Must be able to adapt to fast changing environment

+ Self-driven multi-tasker that can juggle multiple deliverables in parallel

+ Experience with business process design and practical implementation

+ Recent project management experience with large projects in a corporate environment

+ Superior organizational skills and ability to work under condensed timelines and with multiple business partners across the organization

+ Skilled experience with Microsoft Suite, especially MS PowerPoint, MS Excel, MS Project, and SharePoint

+ High focus on details and data quality

+ Seeking a incumbent who has managed transformational projects in the past.

+ Seeking a incumbent who has managed projects and programs on a global scale

+ Prior experience leveraging Bank of America’s, Enterprise Change Framework Methodology

**Desired Skills & Certifications**

+ In-depth experience of GDCE & SDLC Functions

+ Proven executive communication skills

+ Organization Change Management Experience

+ PMI/PMBOK Certified

+ Six Sigma Certified

+ ITIL Certified

+ Prior experience managing global projects across many different time zones

**Posting Date** : 01/17/2018

**Location** :




- United States

**Travel** : Yes, 5% of the time

**Full / Part-time** : Full time

**Hours Per Week** : 40

**Shift** : 1st shift

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

Need to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.


  • Management

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Change Manager, Global Delivery Center of Expertise

Bank of America
Jacksonville, FL

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Bank of America
Jacksonville, FL

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